Things are changing rapidly.
People must have a way to keep up with those changes. Building a culture of learning in your organization is now an imperative. If training and people’s attitudes about training do not change, they both risk becoming obsolete. The only way people are going to keep up is by understanding that they are accountable for their own learning and also supported by your organization.
Knowing vs. Doing.
Organizations must move from know-what to know-how. For training to be worth your money, employees need to be able to recall and apply those things on which they have been trained. If the training you are investing in does not deliver those two critical outcomes, then it is a waste of your money.
Training is no longer about events, but continuous learning. Continuous learning requires a different mindset and tools. Resources must be available to learners when and where they need them in order to apply their skills. Increasingly, this means places other than their desks in the office. This involves developing performance support resources like workflows, tips, how-tos, decision trees, and checklists that are easy to locate quickly at the moment of need. Instruction should be short, focused, and optimized for viewing in any environment. Most people are not going to dig to locate and then watch an entire e-learning course module, if they only need one quick video or tip. This involves a shift for both trainers and learners. It may also require some shifts in your learning technology. Let us help.
Turnover is expensive…and risky.
Employees who feel you’re investing in them stay longer, so you don’t have constant new hire churn and time lost to the process of locating, hiring, on-boarding, and training new employees, not to mention the errors and risks involved with inexperienced team members. Also, engaged employees are more productive. This is especially true for millennials. Would you rather spend time getting your current people as skilled as they can be or finding and training new ones? As they say, “A bird in the hand…”
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