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You are here: Home / Who we can help / Help Desk / User Support Teams

Help Desk / User Support Teams

You are running 24/7 supporting your organization, so why not relieve some of that burden by working with experts who know your environment and applications.

Are you planning to implement a new version of Windows or Microsoft Office? Maybe your users just aren’t getting the most out of your current version? We are familiar with the capabilities of various versions, as well as how to configure them for maximum use by your user community. We can build Office themes and templates for common documents or presentations to match your firm’s brand. Plus, we use Office 365 internally, so we can assist with that transition as well.

Think there’s got to be a better way to work in Windows, Word, Outlook, PowerPoint or Excel? There is! We will show you the Office and desktop customizations end users love and get you or your users familiar with things like numbering, styles, and formulas. Maybe you need some help with improved workflows or software selection? We have worked on both the business and legal side of law firms of every size, so we’re fully equipped to help with all of your needs. We speak your users’ language and understand both their work and yours.

Feel like you need a boost in your skills or processes? Things are changing faster and faster with technology and mobility, so customer support and team work are even more important. We can work with individuals or your entire help desk team on how to chart a course forward with new techniques, skills, strategies, and technologies.

Do the people in your organization like to learn online with videos or prefer an in-person instructor? Do they want short snippets or something that goes more in-depth? However your group prefers to learn, we have content to support them…and you! With real-life stories and scenarios, tips, optimal workflows, checklists, and learning paths ranging from beginner to advanced, LLDevNet has got the training and content you need. We also cover other topics common to law firms such as security, information governance, and risk avoidance. Check out our award-winning guide on security awareness training. We will even work with your existing resources and show you how to get the most use out of them.

Want to work with us?

If you think we may be of service to you or your organization, let us know.

 

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